Support

Frequently asked questions

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About the company

For businesses & site owners

Site operation & maintenance

For drivers getting started

For drivers — charging & costs

Billing & invoices

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Frequently asked questions

About the company

Who is Heimdall and what do you do?

Can you set up a charger at my home?

Which countries will you operate in?

What's the best way to reach you?

For businesses & site owners

Why should I put one of your chargers in my parking area?

How does a partnership actually work?

I'm interested! What do I do first?

Where in my lot should the chargers go?

How long does installation take from start to finish?

What's the cost to me for having chargers installed?

Who carries out the physical construction work in the parking lot?

How and when do I get paid from the charging activity?

How much electrical capacity do I need to have on hand?

I already have chargers installed. How do I add more?

Can the charger carry my brand instead of yours?

How will drivers find my chargers on map and navigation apps?

Site operation & maintenance

How can I tell whether a unit is working?

What happens during a power cut?

How do you handle faults and breakdowns?

How safe are your charging stations?

How much room does a charger take up?

What if my building doesn't have enough power?

Is it safe to install chargers in an underground car park?

Who do I call if there's a problem with a station?

For drivers getting started

How do I locate one of your chargers?

How do I begin a charging session?

What ways can I pay?

A petrol/diesel car is parked in the EV bay. What can I do?

How do I know which charge points are actually live?

What connector types do you offer?

A station isn't working. What should I do?

Which electric cars work with your chargers?

For drivers — charging & costs

What does it cost to charge?

My session won't start. What should I check?

How can I confirm my car is charging?

How long does a charge take?

How do I know when charging has finished?

What if I need to unplug before charging is finished?

What happens if there's a power cut mid-charge?

My battery is well below full but charging has slowed right down. Why?

Who do I contact about a charging problem?

My car's cable won't unplug. What do I do?

Billing & invoices

How do I get a receipt or invoice?

Can I put my company's tax details on the invoice?

Why do I pay different prices at different charge points?

My QR-code session failed to start. Will I still be charged?

How long do refunds take to reach my account?

Still have questions?